Job Description
Experience: 3–5 Years
Location: Vadodara
Candidates: Open to candidates from anywhere in India
Work Mode: Hybrid / Remote
Initial Requirement: 1 week WFO
Shift: 3:00 PM – 12:00 AM; may include night shifts in future
CTC: Up to ₹8.5 LPA
Joining: Immediate–30 Days Mandatory
Role Overview
We are looking for an Application Support Analyst with hands-on NetSuite application support experience and exposure to NetSuite Account Reconciliation (NSAR). The role involves L2 application support, troubleshooting, user access management, stakeholder interaction, application administration, and collaboration with global/US-based teams.
Mandatory Skills
- NetSuite – Minimum 3 Years
- NSAR – Minimum 1 Year
- Advanced/Expert Microsoft Excel
- Application Support / L2 Support
- Strong troubleshooting and problem-solving
- Strong communication and stakeholder management
- US stakeholder interaction
- Incident and issue resolution
- Application configuration/support
- Change management
Good to Have
- CaseLocker
- Ragic
- Salesforce
- DocuSign
- Microsoft Copilot / AI tools
The JD specifically mentions CaseLocker, Ragic, Salesforce and DocuSign as applications the candidate may need to learn/support, with exposure considered an advantage.
Key Responsibilities
- Provide L2 support for NetSuite and NSAR.
- Manage NSAR access requests, provisioning and governance.
- Troubleshoot NetSuite, NSAR and integrated-system issues.
- Perform root-cause analysis and work with development teams on complex issues.
- Support users and conduct application training.
- Maintain SOPs, user guides and knowledge-base documentation.
- Support integrations involving Salesforce, NetSuite, Ragic, CaseLocker and DocuSign.
- Support upgrades, enhancements, testing and integration initiatives.
- Monitor application performance and identify recurring issues.
- Generate reports and analyze trends.
- Support system configuration and customization.
- Work with vendors/support partners on complex issues.
- Use AI tools such as Microsoft Copilot for support efficiency and automation.