Job Description
Job Description
Experience: 3–5 Years Location: Vadodara Candidates: Open to candidates from anywhere in India Work Mode: Hybrid / Remote Initial Requirement: 1 week WFO Shift: 3:00 PM – 12:00 AM ; may include night shifts in future CTC: Up to ₹8.5 LPA Joining: Immediate–30 Days Mandatory Role Overview We are looking for an Application Support Analyst with hands-on NetSuite application support experience and exposure to NetSuite Account Reconciliation (NSAR) . The role involves L2 application support, troubleshooting, user access management, stakeholder interaction, application administration, and collaboration with global/US-based teams. Mandatory Skills NetSuite – Minimum 3 Years NSAR – Minimum 1 Year Advanced/Expert Microsoft Excel Application Support / L2 Support Strong troubleshooting and problem-solving Strong communication and stakeholder management US stakeholder interaction Incident and issue resolution Application configuration/support Change management Good to Have CaseLocker Ragic Salesforce DocuSign Microsoft Copilot / AI tools The JD specifically mentions CaseLocker, Ragic, Salesforce and DocuSign as applications the candidate may need to learn/support, with exposure considered an advantage. Key Responsibilities Provide L2 support for NetSuite and NSAR . Manage NSAR access requests, provisioning and governance. Troubleshoot NetSuite, NSAR and integrated-system issues. Perform root-cause analysis and work with development teams on complex issues. Support users and conduct application training. Maintain SOPs, user guides and knowledge-base documentation. Support integrations involving Salesforce, NetSuite, Ragic, CaseLocker and DocuSign . Support upgrades, enhancements, testing and integration initiatives. Monitor application performance and identify recurring issues. Generate reports and analyze trends. Support system configuration and customization. Work with vendors/support partners on complex issues. Use AI tools such as Microsoft Copilot for support efficiency and automation.