Job Description
Job Description: Audio Video (AV) Patching Engineer B6
Role Purpose
The Audio Video (AV) Patching Engineer is responsible for the software, firmware, and security compliance of all supported Audio Visual (AV) and Microsoft Teams Rooms (MTR) technologies across the managed estate. This role ensures devices remain secure, supported, and operational through effective patch management, lifecycle governance, and change control processes.
Key Responsibilities
Device Patching and Lifecycle Management
Plan, schedule, and implement firmware and software updates across supported AV technologies.
Maintain patch compliance across Microsoft Teams Rooms, AV endpoints, control systems, DSPs, displays, cameras, microphones, and room peripherals.
Validate device functionality before and after software or firmware updates.
Monitor vendor advisories and identify required security updates.
Maintain accurate records of device versions, patch levels, and lifecycle status.
Change and Release Management
Coordinate maintenance windows with operational and customer teams.
Ensure all updates follow approved change management processes.
Support rollback and recovery activities where required.
Minimize operational disruption during maintenance activities.
Compliance and Reporting
Produce regular patch compliance and device lifecycle reports.
Identify unsupported, vulnerable, or end-of-life technologies.
Support audit and governance requirements.
Incident Support
Assist with troubleshooting issues related to firmware, operating systems, or software releases.
Participate in root cause analysis for incidents linked to software updates or configuration changes.
Required Skills
Essential
Microsoft Teams Rooms administration
Windows operating system management
AV hardware and peripheral technologies
Firmware and software deployment
Endpoint management concepts
TCP/IP networking fundamentals
Change management practices
Device lifecycle management
Desirable
Microsoft Intune
Teams Rooms Pro Management
Logitech Sync
Crestron XiO Cloud
Q-SYS Platform Manager
PowerShell scripting
Security and vulnerability management
Experience
3 5+ years supporting AV technologies, endpoint management, or device administration environments.