Claims Specialist

Job Description

Mandatory Skills & Competencies Knowledge of UK DB pensions claim processing. Operations & SLA Discipline: Ability to meet SLAs/KPIs and deliver accurate outcomes. Process & SOP Management: Competence in drafting, updating, and maintaining SOPs with change control. Communication Skills: Strong written and verbal communication for internal and client interactions. Analytical Skills: Proficiency in MS Excel and data analysis. Compliance Awareness: Understanding of governance, internal controls, and customer outcome principles. Qualifications & Experience Graduate in any discipline (Finance/Commerce preferred). 2–4 years of experience in claim processing or back-office operations (pensions preferred).