Job Description
Job Title : Genesys Cloud Engineer
Location : Pune, Chennai
Work Type : Hybrid
Salary: Rs. 15 Lacs to 32.10 Lacs
Experience - 4-12 Years
Notice Period: 90 days
About ARA's Client – Leading Technology Firm
ARA's Client is a prominent player in the technology sector, known for their innovative solutions and commitment to excellence. They focus on delivering transformative services to clients across various industries. The organization fosters a culture of collaboration and continuous improvement, making it an ideal workplace for talented professionals.
Role Summary
They are seeking a Genesys Voice Platform expert who will provide technical support and ensure the stability of their systems. The ideal candidate will play a crucial role in diagnosing issues and delivering effective resolutions.
Key Responsibilities
- Provide L1–L2 technical support for infrastructure and applications.
- Act as the primary interface with users to diagnose issues.
- Ensure service stability and quality support across platforms.
- Manage user provisioning and call routing.
- Support SIP Trunking and telephony troubleshooting.
- Perform incident and problem management.
- Integrate Genesys Cloud with various enterprise applications.
- Support AI capabilities such as Predictive Routing and Virtual Agents.
Must-Have Qualifications
- 8-12 years of experience in Genesys Voice Platform.
- Hands-on experience with Genesys Cloud administration.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer-facing abilities.
- Bachelor's Degree in Engineering or related field.
Nice to Have
- Experience with AWS or Azure.
- Familiarity with ITIL framework.
- Certifications in Genesys Cloud or Microsoft Azure.
- Exposure to AI technologies.
Behavioral Competencies
- Strong ownership mindset.
- Excellent stakeholder communication.
- Ability to work collaboratively.
- Passion for customer experience transformation.
Why Join Us
- ARA's Client offers a dynamic work environment focused on innovation.
- They provide opportunities for professional growth and development.
- The organization values diversity and inclusion.
- Employees can make a significant impact on client success.