Job Description
Facility Management
* Oversee the maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.).
* Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades.
* Ensure all equipment is in working order and regularly serviced.
* Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols
Club Operations
* Manage day-to-day club operations, including front desk, membership, and fitness staff.
* Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency.
* Track key performance indicators (KPIs) and implement strategies to achieve revenue and retention goals.
* Manage inventory and procurement for club supplies and consumables.
Staff Supervision & Development
* Recruit, train, and manage club staff including trainers, customer service, maintenance, and support staff.
*Schedule and supervise shifts to ensure proper staff coverage and performance.
*Foster a positive team environment and provide ongoing coaching and development opportunities.
Member Engagement & Customer Service
* Ensure a high standard of customer service and satisfaction across all touchpoints.
* Handle member complaints and concerns with professionalism and prompt resolution.
* Organize events, challenges, or member engagement initiatives to promote retention and community.
Budgeting & Financial Oversight
* Assist in preparing and managing club budgets and expenses.
* Monitor revenue streams (memberships, personal training, classes) and control operational costs.
* Generate and review operational reports and financial performance data.