Job Description
Hiring: Contact Center Head – Bengaluru
Location: Bengaluru
Experience: 15+ Years
CTC: Up to ₹40–45 LPA
We are looking for a senior Contact Center Head to drive large-scale customer service, telesales and outbound operations for a fast-growing, AI-enabled startup
Key Responsibilities:
- Lead large-scale Contact Centre / BPO operations across inbound and outbound processes.
- Drive telesales, outbound sales, customer service and retention operations as its going to be a target based role.
- Manage large teams and ensure achievement of revenue, productivity, conversion, quality and service KPIs.
- Own P&L, cost optimization and operational efficiency.
- Leverage AI, automation and analytics to improve customer experience and operational performance.
- Partner with senior stakeholders to drive business growth and continuous improvement.
Ideal Candidate:
- 12 years of experience in Contact Centre / BPO / Telesales / Customer Operations.
- Strong experience managing large-scale sales team and outsourced operations.
- Proven track record in target-driven outbound sales environments.
- Strong exposure to P&L, vendor management, KPI/SLA governance and process improvement.
- Experience in a fast-paced, technology-led or startup environment will be preferred.
- Strong leadership, stakeholder management and commercial acumen.
Interested candidates can share their updated CVs at sanjana.kumari@unisoninternational.net
or Whatsapp on 7004406945
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