Job Description
Job Description
Core requirement:
\n* Strong Dynamics 365 CE and Dataverse experience.
\n* Deep Power Platform knowledge: Power Apps, Power Automate, Power BI, Power Pages.
\n* Hands-on C#, .NET and JavaScript development.
\n* Experience with Azure Functions, Logic Apps and Service Bus.
\n* Strong production troubleshooting, debugging, RCA and incident management.
\n* Experience in managed services/application support.
\n* Ability to independently own customer issues from triage → resolution → closure.
\n* Strong customer communication and stakeholder management.
\n* Ability to handle escalations and complex technical issues.
\n* Experience identifying recurring issues and implementing preventive improvements.
\n* Ability to mentor junior team members.
\n* Exposure to AI-assisted troubleshooting/support tools is expected.
\n*Overall profile: This is more of a Senior D365 CE technical support / application support role rather than a pure D365 developer or implementation role.