Customer Service Executive International Chat Process

Job Description

Job Summary

We are looking for experienced and customer-focused Customer Service Executives to join our team for an international process.

The ideal candidate should have a minimum of 1 year of experience in International Voice or Chat Customer Service and should have excellent communication and customer-handling skills.

Key Responsibilities

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• Handle customer queries through International Voice or Chat support.
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• Understand customer requirements and provide accurate solutions.
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• Respond to customer queries professionally and within the required time.
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• Resolve customer concerns and complaints effectively.
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• Customer-focused and professional.
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• Confident while communicating with international customers.
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• Good at handling customer queries and resolving issues.
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• Maintain accurate records of customer interactions.
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Requirements

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• Excellent verbal and written communication skills.
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• Strong customer-handling and problem-solving abilities.
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• Good listening and interpersonal skills.
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• Basic computer knowledge.
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• Willingness to work in rotational/UK shifts, if applicable.
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• Candidates with international customer service experience will be preferred.
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