Job Description
Job Description
Job Title: Customer Experience Advisor (Fresher & 6 + months Experience) Location: Hyderabad, Telangana Department: Operations (International Chat Process & Voice Process) Report To: Team Leader Role Overview: Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy. Key Responsibilities: Handle queries on chat, Email and Calls as per process Deliver consistent, high-quality customer experience in every interaction Resolve concerns efficiently; escalate complex issues as required Follow SOPs, maintain accurate documentation, and adhere to schedule & quality standards Required Skills and Qualifications: Undergraduate or Graduate (with no pending backlogs) Strong communication skills (verbal & written) Excellent typing speed for chat Process (40 WPM with 90% accuracy) Manage multiple customer interactions while ensuring a positive experience Accurately capture customer details and resolve issues with precision Requirement: Willingness to work in night shifts & rotational shifts