Customer Service Specialist

Job Description

Job Description: Customer Support Executive – Teleperformance

Position: Customer Support Executive

Company: Teleperformance

Location: Mohali

Employment Type: Full-Time

About the Role

Teleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

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• Handle inbound and outbound, chats, or emails.
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• Resolve customer queries and provide accurate information.
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• Maintain a high level of professionalism and customer satisfaction.
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• Document interactions and update records in the system.
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• Meet performance metrics such as quality, productivity, and turnaround time.
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Eligibility Criteria

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• Excellent communication skills in English.
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• Basic computer knowledge is required.
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• Willingness to work in rotational shifts.
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