Job Description
Our client is a reputed organization in the wellness and fitness industry, focused on holistic health, nutrition, and employee well-being.
Designation: Customer Support Agent
Location: Mumbai (Remote)
Key Responsibilities:
- Manage and maintain lead data, allocation, referrals, and CRM updates.
- Coordinate client onboarding and PDMR completion for seamless program initiation.
- Handle CRM-related issues by coordinating with the IT team.
- Process refunds, program transfers, and ensure accurate backend documentation.
- Track installment payments, invoices, and coordinate with Finance.
- Maintain employee referral records and prepare monthly payout reports.
- Support daily sales operations, maintain trackers, and drive process improvements.
Desired Candidate Profile:
- Bachelor's degree in Business Administration, Commerce, Management, or a related field.
- Must have experience in the Healthcare, Wellness, Fitness, or a closely related industry.
- 1–3 years of experience in Sales Operations, Customer Success, CRM Administration, or Backend Operations.
- Strong knowledge of CRM tools (Zoho, Salesforce, HubSpot, or similar) and Microsoft Excel.
- Excellent communication, coordination, and stakeholder management skills.
- Highly organized with strong attention to detail and problem-solving abilities.
- Ability to multitask, manage deadlines, and work effectively in a fast-paced environment.
- Customer-focused mindset with a proactive approach to process improvement.
Contact Person:
Tithi Sadhu
unitedk@uhr.co.in
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