Customer Support Executive

Job Description

Customer Support & Retention ExecutiveAbout the Role\n

We are looking for a Customer Support & Retention Executive to be part of our growing D2C wellness team.

Your primary responsibility will be to ensure customers receive a smooth and positive experience — from answering product and order-related queries to resolving issues, following up with customers, and helping recover potential orders.

This is a hands-on customer-facing role. We are looking for someone who communicates well, is patient and empathetic, and takes ownership of customer problems rather than simply responding to messages.

Customer Support

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• Handle customer queries through WhatsApp, phone calls, email, and other support channels
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• Respond to questions about products, orders, payments, shipping, returns, and other customer concerns
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• Help customers choose the right products based on their requirements, within company guidelines
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• Track and resolve customer complaints in a timely manner
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• Coordinate with the warehouse, operations, and other teams to resolve customer issues
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• Follow up with customers until their issue is properly resolved
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• Maintain accurate records of customer conversations and issues
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Customer Retention & Recovery

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• Follow up with customers who have abandoned their carts
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• Contact potential customers and help resolve questions or concerns preventing them from completing their purchase
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• Follow up with customers regarding pending orders or incomplete purchases
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• Identify common reasons for cancellations, refunds, or abandoned carts and share insights with the team
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• Support initiatives to improve repeat purchases and customer retention
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Customer Experience

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• Maintain a warm, helpful, and professional tone in every interaction
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• Handle difficult or unhappy customers calmly and professionally
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• Build trust through clear communication and timely follow-up
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• Identify recurring customer problems and suggest ways to improve the overall customer experience
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• 0–2 years of experience in customer support, customer service, telesales, inside sales, or a similar customer-facing role
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• Freshers with good communication skills and a strong willingness to learn are welcome to apply
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• Good spoken and written English
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• Comfortable speaking with customers over the phone
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• Comfortable communicating through WhatsApp and email
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• Patient, empathetic, and solution-oriented
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• Good basic computer skills
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• Comfortable using Excel/Google Sheets and learning new tools
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• Strong attention to detail and follow-through
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• Must Know Hindi and English and a regional language is a plus.
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We value attitude and ownership over years of experience.

You should be someone who:

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• Enjoys talking to and helping people
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• Can stay calm when a customer is upset
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• Takes responsibility instead of passing problems to others
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• Learns quickly
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• Communicates clearly
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• Is comfortable working in a fast-paced startup environment
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Bangalore — Work from office

Our office is located near Kudlu Gate, Bangalore.

0–2 years

Freshers and candidates with relevant internship experience are welcome to apply.