Job Description
Job Description
Role Overview Client Support Specialist – BFSI GCC Role Overview Manage end-to-end client support and servicing for US-based clients and channel partners, acting as a key point of contact for product and process-related queries and escalations. Ensure timely resolution of client and partner concerns while maintaining high-quality service delivery and driving overall client satisfaction. Key Responsibilities * Communicate product updates and enhancements to bank partners and channel partners. * Support and train channel partners on products and processes. * Handle client/partner queries and escalations and ensure timely resolution. * Conduct root-cause analysis and prioritize recurring issues. * Coordinate with Product, Operations, Legal, Compliance, Technology and Vendors. * Monitor product KPIs, service trends and performance metrics and prepare MIS. * Support pricing, product performance and bundling analysis. * Prepare product communications, documentation and process updates. * Track customer/partner requirements and market insights for product improvements. * Manage client records, audits, billing and invoicing as required. * Ensure effective stakeholder communication and client/partner satisfaction.