Job Description
🚀 Team Lead- Customer Service | US
Location: Mohali
Shift: US Shift
Experience: 4+ Years (2+ Years as Team Lead on paper)
What You’ll Do
- Lead and manage a team of voice process agents.
- Monitor performance, provide coaching, and conduct regular one-on-ones.
- Ensure team adherence to quality, productivity, and customer satisfaction metrics.
What We’re Looking For
- Experience: 4+ years of experience in an international voice process, with at least 1–2 years in a leadership role.
- Mandatory Requirement: Must have BFSI background/Experience
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