Job Description
Job Role : Development Support Engineer
Job Type : Full-time
Location : Bangalore
Department:
Engineering Support
Key Responsibilities: •
Technical Support: o Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes, Docker, and CI/CD pipelines o Provide recommendations for best practices in DevOps workflows o Assist with complex setup, configuration, and troubleshooting of tools and environments • Customer Engagement: o Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues o Actively engage with customers to understand their challenges and provide tailored solutions. o Contribute to documentation and knowledge bases to ensure customers can self-serve when possible • Collaboration & Tools Development: o Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively o Develop and enhance internal tools for automating diagnostics and improving team efficiency • Continuous Learning: o Stay updated on evolving DevOps tools, cloud platforms, and software development trends o Participate in team scrums and collaborative problem-solving sessions
Qualifications: Must-Have: • 2+ year experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap dumps, and garbage collector logs • 2+ years’ experience in Linux system administration and troubleshooting • Hands-on experience with DevOps tools like Kubernetes, Docker, and Git • Familiarity with CI/CD pipelines and related concepts • Excellent problem-solving skills and the ability to work independently • Strong communication skills, with fluency in English (written and verbal) Nice-to-Have: • Experience in Java development • Experience with enterprise technologies like LDAP, databases, and REST APIs. • Certifications in Kubernetes, cloud platforms, or DevOps-related tools • Open-source contributions or Jenkins community involvement • Previous experience in a customer-facing technical support role
Engineering Support
Key Responsibilities: •
Technical Support: o Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes, Docker, and CI/CD pipelines o Provide recommendations for best practices in DevOps workflows o Assist with complex setup, configuration, and troubleshooting of tools and environments • Customer Engagement: o Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues o Actively engage with customers to understand their challenges and provide tailored solutions. o Contribute to documentation and knowledge bases to ensure customers can self-serve when possible • Collaboration & Tools Development: o Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively o Develop and enhance internal tools for automating diagnostics and improving team efficiency • Continuous Learning: o Stay updated on evolving DevOps tools, cloud platforms, and software development trends o Participate in team scrums and collaborative problem-solving sessions
Qualifications: Must-Have: • 2+ year experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap dumps, and garbage collector logs • 2+ years’ experience in Linux system administration and troubleshooting • Hands-on experience with DevOps tools like Kubernetes, Docker, and Git • Familiarity with CI/CD pipelines and related concepts • Excellent problem-solving skills and the ability to work independently • Strong communication skills, with fluency in English (written and verbal) Nice-to-Have: • Experience in Java development • Experience with enterprise technologies like LDAP, databases, and REST APIs. • Certifications in Kubernetes, cloud platforms, or DevOps-related tools • Open-source contributions or Jenkins community involvement • Previous experience in a customer-facing technical support role
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