Enterprise Sales Manager

Job Description

About Onextel

Onextel is a CPaaS (Communication Platform as a Service) company enabling businesses to communicate with their customers through voice, SMS, WhatsApp, RCS, email, and other omnichannel APIs. We work with enterprises across BFSI, e-commerce, healthcare, logistics, and other sectors to power their customer engagement and communication infrastructure.

Role Summary

We are hiring an Enterprise Sales role – Acquisition for our Chennai location. This is a hunting-first role focused on identifying, prospecting, and acquiring new enterprise clients for Onextel‘s CPaaS solutions (Voice, SMS, WhatsApp Business API, RCS, Email APIs, etc.). Post-acquisition, the same individual will own the client relationship — driving onboarding, adoption, retention, and account growth. Candidates must come from the CPaaS / cloud communications / A2P messaging industry, with a proven record of new-client hunting.

Key Responsibilities

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• New client acquisition (Hunting): Identify, prospect, and generate new business opportunities across target industries in and around Chennai / South India.
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• Build and manage a healthy sales pipeline through cold outreach, networking, referrals, and market mapping of prospective CPaaS clients.
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• Own the complete sales cycle — lead generation, solution pitching, commercial negotiation, contracting, and deal closure.
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• Understand client use cases (OTP/authentication, transactional & promotional messaging, WhatsApp Business API, voice solutions, RCS, etc.) and position the right Onextel product mix.
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• Work closely with pre-sales, product, and technical teams to prepare proposals, RFP responses, and solution demonstrations.
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• Post-acquisition : Serve as the single point of contact for onboarded clients, ensuring smooth implementation and go-live.
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• Drive account growth through upselling and cross-selling additional CPaaS products/channels within existing accounts.
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• Monitor client usage, billing, and service delivery; coordinate with operations and support teams to resolve escalations.
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• Track and report on sales pipeline, revenue targets, and account health using CRM tools.
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• Maintain strong awareness of CPaaS market trends, competitor offerings, and regulatory changes (e.g., TRAI/DLT norms) relevant to messaging and voice business.
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Required Skills & Experience

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• 3–8 years of experience in B2B sales / business development, with mandatory prior experience in the CPaaS, A2P messaging, cloud telephony, or enterprise communication API industry.
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• Demonstrated success in new client acquisition / hunting — not purely farming or renewals.
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• Working knowledge of CPaaS products: SMS (A2P), Voice APIs, WhatsApp Business API, RCS, Email APIs, IVR/OBD solutions.
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• Experience managing the complete client lifecycle — from acquisition through onboarding to long-term account management.
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• Strong understanding of enterprise buying processes, procurement cycles, and stakeholder mapping (CXO, IT, Marketing, CX teams).
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• Excellent communication, negotiation, and presentation skills.
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• Based in or willing to relocate to Chennai; existing local market network is a strong plus.
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Qualifications

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• Bachelor‘s degree in Business, Marketing, Engineering, or related field; MBA.
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Key Performance Indicators (KPIs)

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• New logo acquisition (number of new clients signed) and new business revenue.
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• Sales pipeline value and conversion ratio.
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• Account retention, usage growth, and upsell/cross-sell revenue.
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• Client satisfaction and reduction in escalations for owned accounts.
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What We Offer

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• Opportunity to work with a fast-growing CPaaS company in a high-ownership, target-driven role.
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• Competitive fixed compensation with performance-linked incentives.
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• Exposure to enterprise clients across diverse industries and cutting-edge communication technologies.
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