Job Description
Job Title: GainSight Administrator
Location: Bangalore
Experience: 5+ Years
Responsibilities
- Administer and enhance the Gainsight CS platform, including Health Scores, Rules Engine, Journey Orchestrator, Success Plans, Timeline, and Dashboards.
- Partner with Customer Success, Sales, Product, Services, and Operations teams to automate customer lifecycle programs across onboarding, adoption, renewal, and expansion.
- Design and maintain customer health score frameworks using product usage, engagement, support, and commercial data.
- Build executive dashboards and analytics to provide visibility into customer adoption, risk, and business outcomes.
- Manage integrations between Gainsight, Salesforce, Adobe systems, and enterprise data platforms.
- Drive data quality, process optimization, and operational excellence across the Customer Success organization.
Required/Qualification
- Bachelor‘s degree or equivalent experience.
- 5 to 7 years of experience in Customer Success Operations, Business Systems, CRM Administration, or related fields.
- 3+ years of hands-on Gainsight Administration experience.
- Strong experience with Gainsight CS, Salesforce CRM, Rules Engine, Journey Orchestrator, Data Designer, Scorecards, and Reporting.
- Proficiency in SQL, data analysis, and system integrations.
- Excellent stakeholder management and cross-functional collaboration skills.
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