Guest Relations Executive

Job Description

Position: Guest Relations Executive

Overview:

We are seeking a dynamic and proactive Guest Relations Executive. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.

Key Responsibilities

Operations & Guest Experience

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• Manage day-to-day operations efficiently to ensure seamless guest experiences.
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• Address guest concerns effectively, both pre-booking and post-booking, ensuring timely resolution and satisfaction.
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• Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
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• Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
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• Implement and monitor upkeep schedules and regular property inspections.
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• Supervise and coordinate housekeeping staff, ensuring quality and efficiency.
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• Ensure consistent quality control across guest rooms and common areas.
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• Coordinate repairs and maintenance as needed to ensure operational continuity.
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Vendor & Staff Coordination

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• Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency.
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• Assist in staff training, including hospitality practices such as meal or breakfast preparation support when needed.
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Qualifications & Skills

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• Bachelor’s degree in Hospitality, Business Administration, or related field.
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• 1–4 years of experience in hospitality operations, guest relations, or property management.
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• Strong organizational and problem-solving skills.
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• Excellent communication and interpersonal abilities.
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• Proficiency in MS Office and basic property management systems.
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• A proactive, service-oriented, and ownership-driven attitude.
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