Hardware Engineer

Job Description

Job Description – Hardware Engineer

Experience: 5+ Years

Role Overview:

We are looking for an experienced and hands-on Hardware Engineer to support the operations, maintenance, troubleshooting and lifecycle management of server hardware across our infrastructure. The role will involve working with both AI/GPU-based servers and conventional CPU-based enterprise servers in mission-critical data center environments.

The ideal candidate should have strong experience in server hardware break-fix, fault diagnosis, component replacement, spare-parts management, RMA processes and coordination with OEM/ODM support teams.

Key Responsibilities:

1. Server Hardware Operations & Maintenance

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• Perform end-to-end troubleshooting, maintenance and repair of AI/GPU and conventional enterprise servers.
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• Ensure high availability and reliability of server hardware deployed across the infrastructure.
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• Monitor and identify hardware faults, degradation and recurring failure patterns.
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• Perform hardware diagnosis and identify faulty components for replacement.
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• Ensure servers are tested and operational after repair, replacement or maintenance activities.
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• Work within defined SLAs to ensure timely resolution of hardware-related incidents.
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2. Server Hardware Break-Fix

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• Handle the complete hardware break-fix lifecycle, including:
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• Fault detection and diagnosis
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• Faulty component identification
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• Spare allocation
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• Onsite component replacement
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• Server testing and service restoration
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• Faulty part removal and tagging
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• RMA coordination and closure
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• Troubleshoot and replace server Field Replaceable Units (FRUs), including:
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• GPUs
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• CPUs
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• Motherboards
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• Memory
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• NICs
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• Power Supply Units (PSUs)
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• Fans
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• Storage and other server components
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3. AI/GPU and Enterprise Server Support

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• Provide hardware support for NVIDIA GPU-based servers and compute nodes.
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• Work on high-density AI and HPC server environments.
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• Support GPU server platforms, including HGX/DGX architecture and other GPU-based server platforms.
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• Perform troubleshooting and replacement of GPU cards and associated server components.
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• Support conventional enterprise and CPU-based servers, including:
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• General-purpose compute servers
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• Application and database servers
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• Virtualization servers
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• High-performance compute servers
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4. Spare Parts & Inventory Management

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• Maintain and manage server hardware spares required for break-fix activities.
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• Ensure proper receipt, inspection, storage and issue of server components.
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• Maintain accurate records of spare inventory and component movement.
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• Monitor availability of critical server FRUs and escalate requirements for replenishment.
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• Support inventory reconciliation of replaced, repaired and available spare components.
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• Ensure critical AI/GPU server components are available as per operational requirements.
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5. Faulty Part & RMA Management

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• Identify, tag and maintain proper records of faulty or replaced components.
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• Follow the defined process for segregation and storage of faulty hardware.
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• Coordinate with OEMs/ODMs for raising and tracking RMA cases.
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• Prepare faulty components for shipment to designated OEM/ODM service centers.
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• Track repair and replacement status of faulty components.
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• Ensure repaired or replacement components are received and appropriately updated in the inventory.
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• Maintain accurate documentation to avoid unaccounted or misplaced components.
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6. OEM/ODM & Vendor Coordination

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• Coordinate with OEMs, ODMs and hardware service partners for technical support and issue resolution.
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• Follow up on delayed parts, replacement requests and unresolved hardware issues.
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• Support warranty and service-related activities.
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• Escalate critical or recurring hardware failures to the relevant internal and external teams.
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• Coordinate with central engineering teams and onsite support teams for timely issue resolution.
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7. Incident Management & Documentation

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• Respond to server hardware incidents within defined response and resolution timelines.
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• Maintain detailed records of hardware faults, repairs, replacements and RMA activities.
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• Document troubleshooting steps and resolutions for recurring issues.
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• Follow established operational processes, escalation procedures and SLAs.
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• Participate in shift or standby support for critical 24x7 environments, as required.
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Required Skills & Experience:

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• 5+ years of experience in server hardware operations, data center hardware support or enterprise server infrastructure.
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• Strong hands-on experience in server hardware troubleshooting and break-fix operations.
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• Strong understanding of server hardware architecture and components.
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• Experience in diagnosing and replacing server components such as GPUs, CPUs, motherboards, memory, NICs, PSUs, fans and other FRUs.
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• Experience with spare-parts management and hardware inventory.
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• Experience in faulty part handling and RMA management.
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• Experience coordinating with OEMs, ODMs and hardware service partners.
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• Understanding of hardware incident management and SLA-driven support environments.
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• Experience working in 24x7 mission-critical data center or enterprise infrastructure environments.
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• Ability to troubleshoot issues independently and coordinate with multiple technical teams.
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Preferred Skills:

Experience with one or more of the following will be an added advantage:

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• NVIDIA GPU-based servers and compute infrastructure
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• NVIDIA H100, H200, B200, B300, GB200 or GB300 platforms
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• NVIDIA HGX/DGX architecture
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• AI/HPC server environments
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• High-density compute infrastructure
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• Supermicro
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• ASUS
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• Gigabyte
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• Dell
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• HPE
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• GPUaaS, AI Cloud or large-scale AI data center environments
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Educational Qualification:

Bachelor's degree or diploma in Computer Science, Electronics, Electrical Engineering, Information Technology, or a related technical discipline.

Relevant hardware, server or OEM certifications will be an added advantage.