Job Description
Job Description
Bachelors Degree in a related field or equivalent practical experience. 2+ years of experience in business operations, HR, customer service, help desk/support center, or administrative functions. 1+ year of systems support experience using ticket management platforms (such as ServiceNow or Salesforce) and analytical/reporting tools, with a focus on customer service delivery and meeting Service Level Agreements (SLAs) responsibilities. Knowledge or experience in procurement, vendor management, outsourcing, or consulting is a plus. Prior experience with Global Worker Tracking/ Identity Management (IDM) services via Vendor Management System (VMS) is highly preferred. High attention to detail with a proactive approach to problem-solving; able to deliver accurate and high-quality results in high-volume environments. Excellent troubleshooting and analytical capabilities, with strong ability of critical thinking, technical mindset, and quick learning.