Information Technology Engineer

Role: IT & Network Support Engineer

Location: Bangalore, India

Department: Information Technology (IT)

Experience: 3–6 Years

About Styli Marketplace

Launched in 2019 by Landmark Group, Styli Marketplace is the first e-commerce venture of the group, quickly becoming a leading online destination for fashion and lifestyle across the GCC, including Saudi Arabia, the UAE, Kuwait, Bahrain, and beyond. Styli connects global sellers and creators with millions of fashion-forward customers, offering the latest trends, exceptional value, and convenient services like same-day to 48-hour delivery and flexible payment options. Our mission is to make style accessible, aspirational, and exciting for all, backed by a passionate team fostering a culture of creativity and innovation. At Styli, we aim to revolutionize fashion retail and bring unique experiences to our customers.

Role Overview

We are looking for a proactive and service-oriented IT Support & Network Support Engineer to join our IT team in Dubai. You will be the first point of contact for end-user technology needs and the hands-on owner of our office IT and network infrastructure. This role blends day-to-day user support with infrastructure and network device administration, Google Workspace (GWS) management, and the resolution of a broad range of IT service requests. You will keep our people productive, our office connected, and our systems secure and reliable.

What You'll Do

End-User Support & Service Desk

• Act as the first point of contact for end-user IT queries — triaging, troubleshooting, and resolving incidents and service requests across hardware, software, and connectivity.
• Provide desktop, laptop, and peripheral support across Windows and MacOS, including setup, imaging, configuration, and ongoing troubleshooting.
• Manage the IT ticketing queue — log, prioritise, track, and close requests within agreed SLAs, with clear and timely user communication.
• Handle employee onboarding and offboarding — device provisioning, account creation, access setup, and clean deprovisioning.
• Create and maintain knowledge-base articles, FAQs, and how-to guides to enable self-service and reduce repeat tickets.

Office IT Infrastructure

• Own and maintain the office IT environment — workstations, printers, conference room AV, and shared peripherals — ensuring high availability.
• Manage and monitor on-premise infrastructure such as local servers, NAS, UPS, and endpoint management tooling.
• Maintain an accurate IT asset inventory — tracking hardware, software licenses, and lifecycle from procurement to retirement.
• Ensure endpoint security and compliance — patching, antivirus/EDR, disk encryption, and device management (MDM).
• Coordinate meeting-room and collaboration technology (video conferencing, displays, and audio) for a seamless workplace experience.

Network & Network Device Support

• Configure, maintain, and troubleshoot network devices — routers, switches, firewalls, and wireless access points (Wi-Fi).
• Monitor LAN/WAN, VLANs, and internet links, proactively identifying and resolving connectivity, latency, and bandwidth issues.
• Support and troubleshoot VPN access and secure remote connectivity for staff.
• Liaise with ISPs and network vendors to manage circuits, escalations, and outages, ensuring minimal downtime.
• Maintain network documentation, diagrams, and configuration backups for all critical devices.

Google Workspace (GWS) Administration

• Administer Google Workspace — user and group management, organizational units, email routing, and shared drives.
• Configure and enforce security and access policies — 2-Step Verification, SSO, mobile device management, and DLP rules.
• Manage licensing, provisioning, and deprovisioning of GWS accounts in line with the joiner-mover-leaver process.
• Support Gmail, Drive, Calendar, Meet, and other GWS apps, troubleshooting issues and optimising configurations for the business.
• Monitor the Admin Console, audit logs, and security alerts to maintain compliance and respond to incidents.

IT Service Requests & Continuous Improvement

• Fulfil a broad range of IT service requests — access provisioning, software installation, license assignment, and account changes.
• Identify recurring issues and drive automation and process improvements to reduce manual effort and toil.
• Support IT policy adherence, security awareness, and best practices across the office.
• Coordinate with vendors and service providers for hardware repairs, replacements, and procurement.

IT Procurement, Assets & Spend Management

• Own IT procurement end to end — gathering requirements, sourcing quotes, raising purchase requests, and coordinating with vendors and the finance team for approvals and delivery.
• Maintain comprehensive IT asset management — track hardware and software assets across their full lifecycle (procurement, deployment, maintenance, and retirement/disposal) with accurate records.
• Administer tools and application access management — provision, modify, and revoke access to business tools and SaaS platforms in line with role-based access and the joiner-mover-leaver process.
• Manage software license usage — monitor allocation and consumption, reclaim unused licenses, ensure compliance, and right-size subscriptions to avoid waste.
• Track and optimise IT spend — maintain visibility of recurring costs and renewals, identify savings opportunities, and support budgeting and cost-reporting for IT services and subscriptions.
• Maintain vendor and contract records — renewal dates, SLAs, and points of contact — to ensure timely renewals and continuity of service.

What We're Looking For

Required

• 3–6 years of hands-on experience in IT support, network support, or a similar end-user and infrastructure support role.
• Strong troubleshooting skills across Windows and macOS, common business applications, and hardware/peripheral issues.
• Solid working knowledge of networking fundamentals — TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPN, and firewall basics.
• Hands-on experience configuring and supporting network devices (routers, switches, access points, firewalls).
• Proven experience administering Google Workspace (GWS) via the Admin Console — user, group, and security management.
• Familiarity with IT ticketing/service desk tools and ITSM practices (incident, request, and asset management).
• Experience with endpoint management, MDM, and basic endpoint security (antivirus/EDR, patching, encryption).
• Experience with IT procurement, asset management, and software license/subscription management, including access provisioning across business tools.
• Strong customer-service orientation, clear communication, and the ability to explain technical topics to non-technical users.
• Ability to prioritise and manage multiple requests in a fast-paced environment with minimal supervision.

Good to Have

• Relevant certifications: CompTIA A+ / Network+, CCNA, Google Workspace Administrator, or Microsoft 365 certifications.
• Exposure to cloud and SaaS administration beyond GWS (e.g., Okta, Microsoft 365, Slack, Zoom).
• Familiarity with MDM/UEM platforms (Jamf, Intune) and identity providers (SSO/SAML).
• Experience supporting IT in a retail, e-commerce, or multi-site environment.

The Environment You'll Work In

• A fast-growing e-commerce business serving millions of customers across Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, and Oman.
• A modern Dubai office with a diverse, collaborative team that relies on you to keep their technology running smoothly.
• A cloud-first, Google Workspace–centric workplace with a broad mix of office IT and network infrastructure.
• A culture of ownership, creativity, and continuous improvement, where proactive problem-solvers thrive.