Information Technology Support Engineer

Job Description

Step Into the World of Enterprise Infrastructure & Virtualization Excellence!

Role: Sr. Technology Support Engineer

Location: Ahmedabad

Experience: 5+ Years

Eligibility: B.E / B.Tech (Graduate)

Company: Ashtech Infotech (India) Pvt. Ltd.

What’s in it for You?

Take ownership of mission-critical enterprise infrastructure environments across servers, storage,

virtualization, backup, and Windows/Linux platforms. In this role, you’ll drive deployment, operations,

troubleshooting, and optimization of complex data center ecosystems. If you thrive in high-availability

environments, enjoy deep technical problem-solving, and want to work with enterprise-grade technologies—

this opportunity is built for you!

🚀 What You’ll Be Doing:

• Install, configure, and support enterprise servers (Dell / HPE / Lenovo or equivalent)

• Troubleshoot hardware issues: CPU, memory, disks, RAID/HBA controllers, firmware & drivers

• Deploy and manage SAN/NAS storage (LUN provisioning, RAID, multipathing, performance tuning)

• Administer virtualization platforms:

VMware vSphere / ESXi

Microsoft Hyper-V & Failover Clustering

Linux KVM

Manage VM lifecycle, HA, live migration & cluster patching/upgrades

Deploy and support enterprise backup & DR solutions (Commvault, NetBackup, Veeam, etc.)

Perform backup monitoring, restore validation & DR drills

Administer Windows Server and Linux (RHEL / Ubuntu / SUSE) environments

Execute OS patching, troubleshooting & performance optimization

Monitor infrastructure health and perform Root Cause Analysis (RCA)

Coordinate with OEMs & vendors for escalations and RMAs

Maintain technical documentation, SOPs & operational runbooks

🧠 What We’re Looking For:

• Strong expertise in server & storage architecture

• Deep understanding of virtualization & clustering technologies

• Hands-on experience in backup & disaster recovery environments

• Proficiency in Windows & Linux OS administration

• Solid understanding of networking fundamentals (VLANs, bonding, TCP/IP)

• Experience working in enterprise / data center environments

• Strong analytical, troubleshooting & incident management skills

✨ Preferred Certifications:

• VMware VCP

• Microsoft Certification (Windows Server / Hyper-V)

• Red Hat (RHCSA / RHCE)

• Backup or storage certifications (Commvault, NetBackup, etc.)

Why You Should Apply:

• Work on enterprise-scale infrastructure environments

• Gain exposure to advanced virtualization & storage technologies

• Play a key role in ensuring high availability & business continuity

• Opportunity to lead critical incidents & infrastructure transformations

• Enhance your expertise across multi-platform enterprise ecosystems

Ready to Elevate Your Career in Enterprise Infrastructure?

If you’re passionate about servers, virtualization, storage, and resilient infrastructure—and you thrive under

pressure while delivering operational excellence—we’d love to connect with you