Information Technology Support Engineer

Job Description

Summary:

We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at scale.

Responsibilities:

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• Provide on-site and remote IT support via walk-ups, tickets, and chat.
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• Deliver hardware and software troubleshooting and break-fixes for macOS and Windows systems.
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• Support and maintain IT services such as MDM (Kandji), SentinelOne EDR, Google Workspace, Slack, Okta, PAM solutions, and vulnerability management tools.
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• Install, configure, and maintain software, hardware, and network devices.
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• Manage IT assets, including procurement, deployment, lifecycle tracking, and audits.
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• Monitor and respond to security alerts, ensuring compliance with security best practices.
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• Provide IT support for meeting room technology, conferencing tools, and A/V systems.
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• Troubleshoot and escalate network connectivity issues (Wi-Fi, VPN, switches, access points).
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• Conduct new hire onboarding and offboarding, including provisioning/deprovisioning of accounts and devices.
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• Develop and maintain IT documentation, knowledge base articles, and SOPs.
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• Partner with Operations and other stakeholders on IT and infrastructure projects.
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• Contribute to process improvements and optimization of IT support tools and workflows.
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Qualification:

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• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
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• 4-6 years of IT support or system administration experience.
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• Strong knowledge of macOS and Windows environments.
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• Hands-on experience with tools such as Google Workspace, Okta, Slack, MDM (Kandji), EDR (SentinelOne).
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• Familiarity with asset management, IT procurement, and lifecycle management.
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• Strong troubleshooting, communication, and documentation skills.
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• Security-first mindset with experience handling security alerts and vulnerabilities.
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Nice to Have:

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• Industry certifications such as CompTIA A+, Network+, Security+, or equivalent.
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• Experience with PAM solutions, system vulnerability management tools, or advanced networking.
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• Prior experience in a fast-paced startup environment.
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• Ability to conduct IT training sessions and employee security awareness programs.
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