Job Description
About Frido
Frido is a new-age Indian D2C brand revolutionizing the way people experience mobility and comfort — from electric wheelchairs and scooters to ergonomic seating solutions and wellness-driven lifestyle products. At Frido Mobility, we are building accessible, design-first products that enable independence and wellbeing.
Position: Inside Sales Executive
Department: Mobility & Wellness
Location: Pune (On-site)
Working Days: 6 days a week (Rotational week-offs)
Shift Timing: (Day Shifts)
Role Overview
As an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales conversions for our mobility products. You will handle inbound and outbound leads, understand customer needs, provide tailored product recommendations, and ensure a smooth buying experience from inquiry to order closure.
This role demands excellent communication, empathy, and strong product understanding, as you’ll be assisting B2C customers (individual buyers).
Key Responsibilities
- Handle daily inbound and outbound calls, WhatsApp, and email inquiries from leads generated via ads, website, and marketplaces.
- Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly.
- Share product videos, brochures, and quotations with customers to aid decision-making.
- Maintain and update lead details, follow-ups, and sales status in CRM tools (LeadSquared / Gorgias / Google Sheets).
- Follow a structured sales call process — discovery, pitch, demo, objection handling, and closure.
- Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction.
- Achieve daily/weekly/monthly revenue and conversion targets.
- Maintain professionalism and empathy in every customer interaction.
Skills & Competencies
- Strong communication skills (English & Hindi mandatory; regional languages are a plus).
- Sales-driven mindset with high energy and ownership.
- Ability to understand customer psychology and build rapport quickly.
- Experience with CRMs, WhatsApp Business, or sales tracking tools preferred.
- Problem-solving and objection-handling skills.
- Empathy towards elderly or differently-abled customers.
Requirements
- Experience: 0–3 years in Inside Sales / Telesales / Customer Success (D2C, Healthcare, Mobility, or E-commerce preferred).
- Education: Graduate or equivalent.
- Availability: Willing to work 6 days a week with rotational week-offs.
What We Offer
- Competitive salary + attractive performance incentives.
- Opportunity to work with one of India’s most impactful and fast-growing D2C brands in the wellness and mobility space.
- Structured training on product knowledge and customer interaction.
- Career growth opportunities into Team Lead / Key Account / B2B Sales roles.
Interested Candidates can share resumes at pritam.s@myfrido.com & kiran.m@myfrido.com