Job Description
Manager – Learning Architect (Instructional Design Lead)
Location: India
Department: Talent Transformation / Learning Architecture
Reports to: Head of Learning Architecture
Role Overview
We are seeking a highly skilled and forward-thinking Manager – Learning Design to lead a team of instructional designers and drive the creation of modern, high-impact learning solutions across global operations.
This role will combine instructional design expertise, adult learning theory application, strong project leadership, and advanced digital learning innovation to deliver scalable, business-aligned learning programs in a fast-paced BPO environment.
The ideal candidate will bring both strategic leadership and hands-on design experience, with a strong command of emerging learning technologies (e.g., AI, VR, digital simulations) and exceptional writing standards aligned with the Chicago Manual of Style.
Key Responsibilities
1. Learning Design & Strategy
- Lead the design, development, and deployment of end-to-end learning solutions across multiple global accounts
- Apply adult learning principles to create engaging, outcomes-driven programs
- Partner with stakeholders to align learning strategies with business goals and performance outcomes
- Ensure consistent application of instructional design methodologies (ADDIE, SAM, Design Thinking)
2. Team Leadership & Capability Building
- Manage, mentor, and develop a team of instructional designers
- Establish design standards, governance, and quality assurance frameworks
- Drive capability-building initiatives to strengthen ID competencies and innovation mindset
- Foster a culture of collaboration, creativity, and continuous improvement
3. Project & Stakeholder Management
- Lead multiple concurrent learning projects with strong governance on timelines, scope, and quality
- Collaborate with cross-functional teams (Operations, QA, SMEs, Technology) across geographies
- Manage stakeholder expectations and communicate progress effectively
- Ensure efficient resource planning and workflow management
4. Content Development & Technical Writing
- Develop high-quality learning content adhering to Chicago Manual of Style standards
- Ensure clarity, consistency, and professionalism across all training materials
- Review and approve design outputs including facilitator guides, e-learning scripts, job aids, and assessments
5. Digital Learning & Innovation
- Champion modern learning solutions, including:
- E-learning (Articulate, Captivate, etc.)
- AI-based authoring tools
- VR/AR learning experiences
- Gamified learning solutions
- Digital simulations & scenario-based learning
- Evaluate and implement new tools, technologies, and frameworks
- Drive experimentation and innovation in learner experience design
6. Measurement & Continuous Improvement
- Define and track learning effectiveness using data-driven insights (Kirkpatrick, ROI models)
- Continuously enhance learning programs based on feedback, analytics, and business impact
- Establish KPIs for learning quality, engagement, and performance outcomes
Qualifications & Experience
Experience
- 8–12+ years in instructional design or learning experience design
- 3–5+ years in a leadership or managerial role
- Experience in BPO, shared services, or global operations environment preferred
Core Skills & Competencies
Instructional Design Expertise
- Deep knowledge of:
- Adult Learning Theory
- Learning Experience Design (LxD)
- Curriculum architecture
- Strong portfolio demonstrating diverse learning solutions
Technical & Digital Skills
- Proficiency in e-learning tools (e.g., Articulate 360, Adobe Captivate)
- Exposure to AI-enabled learning tools and automation platforms
- Experience designing immersive learning (VR/AR), gamification, and simulations
Project Management
- Strong planning, prioritization, and execution skills
- Experience managing large-scale, multi-geography projects
- Familiarity with Agile or hybrid project management approaches is a plus
Communication & Writing
- Excellent verbal and written communication skills
- Advanced technical writing capability aligned with Chicago Manual of Style
- Ability to translate complex concepts into learner-friendly formats
Leadership & Stakeholder Influence
- Strong people management and coaching skills
- Ability to influence senior stakeholders and drive alignment
- High adaptability in a fast-paced, evolving environment
What Success Looks Like in This Role
- Delivery of high-impact, scalable learning programs across global operations
- Strong team performance, engagement, and capability growth
- Adoption of innovative learning technologies and modalities
- Measurable improvements in learner performance and business outcomes
Preferred Attributes
- Experience in global/matrix organizations
- Exposure to digital transformation initiatives
Passion for innovation in learning and emerging technologies