Intune Specialist

Job Description

Intune Specialist

Location: Any Genpact Location

Experience: 8+ years

Immediate joiners preferred

Rotational Shifts

Primary Skills: Intune along with AD/M365

For Immediate Response, Kindly share your resume to nsenthil.kumar@genpact.com with Sub of of "Intune Specialist" along with notice period.

Role Objective

Provide senior-level operational support across Active Directory, Microsoft 365, Windows endpoints and enterprise applications, with practical hands-on exposure to Azure administration and Entra ID services. The engineer will take end-to-end ownership of difficult Tier 2/3 cases, act as the primary technical authority for Intune and PagerDuty and build durable documentation that enables continuity of service in a distributed support model.

Core Responsibilities

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• Own complex incidents from initial engagement through diagnosis, stakeholder communication, remediation, validation and closure; manage multiple priorities without compromising customer experience.
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• Administer Active Directory and Entra ID, including users, groups, OUs, GPO troubleshooting, authentication, MFA, synchronization, access lifecycle, security-group based permissions and hybrid identity integration with Azure.
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• Support Microsoft 365 services including Exchange Online, Outlook, Teams, SharePoint Online, OneDrive, groups, shared mailboxes, licensing and collaboration-related access issues.
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• Create and maintain SOPs, runbooks, architecture/operational notes, support knowledge articles, configuration standards, inventories, troubleshooting guides, and handover documentation.
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• Partner with Security, application owners, vendors and service teams; provide complete diagnostics and recommendations for high-complexity or business-impacting issues.
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Specialist Capability Requirements

Microsoft Intune and Endpoint Management | SME / Expert

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• Own Intune administration for Windows endpoints, including enrollment, compliance, configuration profiles, application deployment, update rings, endpoint security policies and troubleshooting.
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• Investigate device registration, policy assignment, application installation, Autopilot, certificate, conditional access and endpoint compliance issues; drive root-cause resolution.
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• Maintain endpoint management standards, deployment documentation, exception records and operational reporting.
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PagerDuty Administration and Operations | SME / Expert

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• Administer services, escalation policies, schedules, on-call rotations, integrations, event routing, notification rules and user access.
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• Troubleshoot alert delivery and integration failures; tune routing and escalation to reduce missed or noisy alerts and support reliable incident response.
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• Maintain PagerDuty configuration, ownership maps, support procedures and audit-ready documentation.
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End User Support and Customer Service | Expert

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• Provide Tier 2/3 support for Windows endpoints and enterprise applications, including internal employees and external consultants accessing client environments such as Epic and customer-specific applications.
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• Troubleshoot complex hardware, software, networking, authentication, profile, application and endpoint issues independently.
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• Explain technical issues and solutions clearly to technical and non-technical users while maintaining strong ownership and customer service.
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Printer Administration and Vendor Management | Intermediate

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• Serve as primary technical contact for managed print services and coordinate replacements, repairs and escalations with COBB or the designated print vendor.
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• Troubleshoot printer deployment, connectivity, drivers, queues, mappings and end-user printing; maintain inventory and lifecycle documentation.
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File Services and Collaboration Administration | Intermediate

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• Create, modify and troubleshoot SMB file shares, NTFS permissions and Active Directory security groups; resolve user access and permission issues.
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• Assist with migration of legacy shares to SharePoint Online, OneDrive or Azure Files; document share structures and recommend modernization improvements.
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• Work with authorized US-based teams and Geo team data in accordance with access, privacy and security requirements.
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Azure Administration and Cloud Operations | Working / Good Hands-on

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• Perform day-to-day Azure administration activities through the Azure Portal, including resource groups, subscriptions, virtual machines, storage accounts and basic network configuration.
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• Support Microsoft Entra ID and hybrid identity operations, including user and group administration, role assignments, MFA, Conditional Access awareness, access reviews and troubleshooting of directory synchronization.
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• Assist with Azure RBAC, resource access, monitoring and alerting, basic cost and utilization review, backup coordination and incident troubleshooting, escalating complex architecture or engineering matters to Azure specialists.
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• Follow approved security, change and operational procedures and maintain accurate cloud configuration, support and troubleshooting documentation.
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Privileged Access Management: Delinea Privilege Manager | Expert

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• Administer Delinea Privilege Manager, application control and application whitelisting policies.
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• Review and troubleshoot privilege elevation requests with Security; implement least-privilege controls that support business operations.
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• Resolve application compatibility issues caused by privilege restrictions and obtain required Security approvals for exceptions or changes.
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Qualifications and Experience

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• Approximately 10 years of relevant infrastructure, endpoint and enterprise support experience, including advanced L2/L3 ownership of complex cases.
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• Deep hands-on expertise in Active Directory, Entra ID, Microsoft 365, Windows endpoints and Intune; strong PagerDuty and Delinea administration capability, supported by good hands-on exposure to Azure administration.
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• Working knowledge of PowerShell, Azure Portal, Azure Resource Groups, virtual machines, storage accounts, networking fundamentals, RBAC, monitoring, endpoint networking, authentication, application troubleshooting, SMB/NTFS permissions and cloud collaboration platforms.
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• Exceptional written and verbal communication, customer service, prioritization, analytical troubleshooting, and technical documentation skills.
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• Microsoft Azure, endpoint, identity, M365, security, or ITIL certifications are preferred.
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