Manager- Business Operations (MSME)

ROLE PURPOSE & OBJECTIVE: To drive MSME business growth through external channels such as DSAs, connectors, brokers, and strategic partnerships, ensuring quality sourcing, portfolio growth, and profitability. Achieve monthly/quarterly disbursement targets Drive sourcing of MSME loans through channels (LAP, WC, Term Loans, Unsecured) Ensure optimal product mix (secured/unsecured, LAP/WC) as per strategy Build a strong distribution network across assigned geography Maintain productivity and performance of DSAs/Channel Partners Drive high-quality disbursements with focus on yield, fees, and cross-sell Manage cost of acquisition (COA) and improve productivity per partner Ensure seamless onboarding and engagement of channel partners Maintain active relationships with DSAs, channel partners, and branch teams Ensure faster approvals through effective coordination with Credit/Risk teams Enhance customer experience through reduced turnaround time (TAT) Identify and address customer needs through appropriate product offerings

Educational Qualifications: MBA/ PGDM or equivalent / CA.

Experience: 4-7 years of Product Management/Secured Product Sales / Portfolio Monitoring / Credit Risk experience in Large Banks and SFBs.