Job Description
Restaurant Experience Team Overview
The Global Restaurant Experience Team is responsible for elevating CX & EX through transforming a restaurant's physical space into a functional, visually appealing, and immersive environment that enhances the overall dining experience, making the McDonald's experience distinctively golden. The scope includes but is not limited to the following: Design/Experience Strategy, Interior Decors, Customer & Crew Components & Corporate Design.
Collaborates with development leads for US, IOM (International Owned Markets), and IDL (International Development Licenses) Segments & the Global Development team to identify and address opportunities to elevate the customer & employee experience, fueling the ability to accelerate new store development & grow sales of the existing portfolio.
Design Restaurant Experience Manager Job Responsibilities
Role Overview: This role involves all customer-facing areas and brand extensions, and the scope can include interior/terrace decors, crew facilities, brand extensions, family & play, acoustics, lighting, optimizing initial investment and efficiency of operation, all while ensuring solutions stay true to brand & allow markets sufficient license to address local constraints/conditions. The Designer will support the Senior Team in the development of concept-driven spatial and brand experiences, handling the day-to-day design execution. This includes tasks such as developing design intent assets,
selecting furniture and integrating branding elements into the space.
Key Responsibilities:
- Develop floor plans, layout designs, and 3D visualizations.
- Establish & oversee Material Library set up for the team to select materials, colors, finishes, and furniture.
- Prepare design documentation, including 2D CAD drawings, mood boards, and 3D renderings.
- Work with vendors and the RX/RI team to explore materials.
- Assist with the implementation and final setup of design projects.
- Propose design ideas throughout the design creation and be able to design small areas/features to infuse the full restaurant design.
- Engage with suppliers, external partners, and internal stakeholders on creation and development work.
- Conduct visual and material trend research to support concept relevance and innovation
- Support WWC (Worldwide Convention Event every 2 years) initiatives under the supervision of Sr Manager.
- Develop design portfolio assets to be used as a selling & promotional tool for markets use.
- Update all dcor criteria / parameters based on restaurant type.
- Continuously refine and improve design concepts based on feedback and new insights.
- Collaborate with & support the Integration Team on:-
- Establishment of approvals for any products/solutions required by the aesthetic/experiential design that need to be integrated into GRS.
- Production of guidelines and training of Segment teams to facilitate excellence in design deployment.
- Influence without the direct exercise of command; persuasion is required to effect change.
- Demonstrate strong communication skills, allowing one to engage with individuals who may hold different perspectives but share a common interest, primarily motivated by a shared goal of finding a resolution.
- Play an active role in contributing to the performance & success of the Team.
Qualification
- Bachelors degree in architecture (B.Arch) or equivalent.
- 8-10 Years+ of relevant professional experience in architecture and design.
- Experience in an established architectural consultancy, design Studio or multidisciplinary consulting practice.
- Strong preference for candidates with hands-on experience in QSR Restaurant, retail or multi-site F&B projects.
- End to End Execution: Proven ability to drive projects from initial concept through detailed design, customer experience through strategic design initiatives.
- Demonstrates capability in producing high-quality 3D Models and visuals.
- Strong sense of ownership, initiative, and creative curiosity.
- Resilient under feedback and capable of managing multiple priorities simultaneously.
- Open, collaborative, and inclusive in the creative process
Location
- Based out of Hyderabad.