Job Description
Job Description
IT Expert experienced in MES with special emphasis on Siemens OpsCenter
Responsibilities
- Take care of service requests and issue resolution for various running OP center systems
- Interact with customers and stakeholders on issue resolution
- Shiftwork required: early shift and late shift will be required, no night shift.
- On call service required from time to time over weekend and/or night
- Execute life cycle management activities such as patching according to vulnerability management plan
- Support project activities according to capabilities, such as installations, configurations, peripheral device integration etc. . Depending on experience, full integration in technical project team is possible
- Initiate and follow up processes such as change management, update relevant documentation and systems
Profile
- IT, engineering or natural science background
- 3-10 years experience in operational services, in best case for MES OP Center
- Familiar as a user with ServiceNow, ITIL processes, change management processes, vulnerability management processes
- Good technical understanding of the platform, administrative functions and configuration parameters
- Good technical understanding of integration of the platform to other higher or lower level components such as SAP, Kepware, OPC UA, weighing systems…
- Good technical understanding of operating systems and network components
- Good understanding of ISA95 OT architecture
- Very good communication skills, experienced in handling conflicts with difficult customers, cross cultural competence and clear English language
- Quality oriented mind-set with proven practice of documentation and testing
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