Job Description
Opening for Language Expert_ Spanish, German and Italian
Experience : 5 to 9 Years
Location : Chennai & Bangalore
Shift : US & UK
Designation : Lead Analyst
No of Position : 10
Key Responsibilities
Expert in Spanish, German and Italian
Manage complex and high‑profile accounts using defined collection strategies
Own and control aged receivables as per SLAs and performance metrics
Implement and remove service stops as per process guidelines
Review UMCC and on‑account payments in line with ICMP standards
Identify potential write‑offs and support aged debt clearance
Drive quarterly and monthly debt & cash target achievements
Execute end‑to‑end dunning processes and handle legal escalations
Identify and support continuous process and system improvements
Collaborate with administrators and team leads to close knowledge gaps
Lead and support new process implementations
Background & Qualifications
Any graduate
Excellent verbal and written communication skills
Willingness to work in night shifts
Proven track record of meeting targets and SLAs
Strong working knowledge of MS Office
Customer‑focused mindset with strong negotiation skills
Analytical thinking and problem‑solving capability
Exposure to project methodology is a plus
Role‑Specific Competencies
Fluent in English (verbal & written)
Result‑driven and self‑motivated
Strong learning orientation
Team player with the ability to work independently
Adaptable and flexible in a dynamic work environment
Excellent customer service and stakeholder management skills
Leadership and people management capabilities (for senior roles)
⚠️ Important Note
✅ Candidates with OTC experience added advantage
✅ Immediate joiners or candidates with notice period of 30 days or less only
🚫 Others, please do not apply
Interested candidate, Kindly register Language Expert_ Chennai & Bangalore – Fill out form