Operations Delivery Manager - Insurance Product Implementation

Job Description

About Anoud Technologies

Anoud Technologies builds scalable, high-quality Insurance product solutions, partnering closely with global stakeholders and delivery teams.

The Role

Anoud is hiring an Operations Delivery Manager to own end-to-end delivery of our Insurance product implementation for onshore/global clients, working out of our Chennai offshore team. This is an application implementation delivery role – the person will lead product configuration, rollout, and go-live delivery for insurance clients, not infrastructure or platform operations. Strong stakeholder management is core to this role, as the person will be the primary bridge between onshore business/client stakeholders and the offshore implementation team.

Key Responsibilities

1. Insurance Product Implementation & Delivery Management

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• Own end-to-end delivery of Insurance product implementations – configuration, testing, UAT, and go-live
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• Ensure implementation delivery consistently meets agreed SLAs, OLAs, KPIs, and client expectations
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• Establish clear ownership, accountability, and governance across implementation and engineering teams
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• Monitor delivery performance, identify implementation risks, and initiate corrective actions
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• Drive delivery maturity through standardization, automation, process improvement, and implementation best practices
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• Ensure business-critical product rollouts have appropriate coverage, documented procedures, and escalation mechanisms
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• Maintain a strong focus on delivery quality, client satisfaction, and product reliability
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• Provide regular management reporting covering implementation health, risks, issues, and improvement initiatives
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2. Stakeholder Management (Core Strength Required)

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• Act as the primary offshore point of contact for onshore/global client stakeholders and leadership
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• Lead client and internal governance calls, presenting delivery status, risks, and outcomes with clarity and confidence
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• Build and maintain trusted, long-term relationships with client stakeholders across business and technology
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• Own escalations end-to-end – fast resolution, transparent and proactive communication
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• Manage expectations across multiple stakeholder groups (client, onshore leadership, offshore delivery team) simultaneously
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3. Team & People Management

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• Manage and grow team leads and implementation/delivery managers
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• Own capacity planning and resource allocation across implementation projects
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• Build a culture of ownership and accountability; support career growth and succession planning
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4. AI-Enabled Delivery

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• Actively use AI tools in day-to-day delivery work – reporting, status updates, documentation, risk analysis, and productivity tasks
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• Champion the adoption of AI-assisted workflows within the delivery team to improve speed and quality
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• Comfortable evaluating and recommending AI tools that can streamline implementation and operational processes
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5. Reporting

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• Own weekly/monthly implementation reporting: SLA adherence, delivery timelines, quality, risk status, and client feedback
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Required Experience

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• 12–16 years in IT Delivery Management, Implementation Management, or Insurance Technology Delivery
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• 6–8 years specifically managing offshore delivery/implementation teams reporting into onshore/global stakeholders
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• Mandatory: Experience delivering Insurance product implementations (policy admin, claims, underwriting, or related insurance platforms)
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• Proven, demonstrable strength in stakeholder management – client-facing experience is essential, not just internal team coordination
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• Comfortable using AI tools daily as part of delivery workflow (reporting, documentation, analysis)
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• Demonstrated ownership of delivery governance and KPI reporting
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Required Skills

Insurance Product Implementation • Application Delivery Management • Stakeholder & Client Management • SLA/OLA Management • Delivery Governance • Team Leadership • Capacity Planning • Risk & Escalation Management • Process Improvement • AI-Assisted Delivery Practices

Preferred Certifications

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• PMP (Project Management Professional) – Preferred for strong project, delivery, planning, risk, budget, and stakeholder management capabilities
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• ITIL 4 Foundation / Managing Professional – Preferred for service management, incident, problem, change, and governance experience
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• PRINCE2 Practitioner – Preferred for structured project governance and delivery controls
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• Agile / Scrum certification – Desirable for Agile, DevOps, and product-oriented delivery environments
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