Job Description
🚀HIRING | OPERATIONS MANAGER – PURCHASE PROTECTION | MUMBAI
Looking to lead high-volume operations where claims, settlements and partner reconciliations need to run with precision?
We’re hiring for an Operations Manager to own the end-to-end operating cycle for purchase-protection programs across e-commerce, shipping and embedded insurance.
ROLE DETAILS
Team: Purchase Protection – Operations
Designation: Operations Manager
Domain: Purchase Protection | Insurance Operations | E-commerce / Insurtech
Location: Mumbai
⏳Experience: 5–10 Years
Work Model: 3 Days Work From Office
WHAT WE’RE LOOKING FOR
✔ 5–10 years of hands-on experience in E-commerce, Logistics, Payments, Lending, Insurance or Insurtech Operations
✔ Strong experience in Claims Operations, Settlements, Reconciliation, Payouts or Dispute Management
✔ Proven ownership of recurring, high-volume operational processes from data/enrolment through claims and settlement
✔ Strong Excel/spreadsheet skills with working knowledge of SQL or BI tools
✔ Experience creating and implementing SOPs, TAT metrics, process improvements and operational dashboards
✔ Strong stakeholder and partner communication skills with excellent numerical and operational discipline
KEY RESPONSIBILITIES
• Manage enrolment, data feeds and exception handling
• Own claims intake, adjudication, payouts and TAT tracking
• Manage partner & insurer settlements and reconciliations
• Prepare weekly/monthly MIS and operational reports
• Build SOPs and launch checklists for new programs
• Identify process gaps and drive automation with Data/Product
• Manage and guide Operations Analysts
• Conduct program-level deep-dives and improve processes
⭐NICE TO HAVE: RTO/Shipping Protection, Embedded Insurance, Device Protection, Extended Warranty or insurer-side operations experience.
You can also view all current openings on our Linkedin Page Post ⬇️
(https://www.linkedin.com/company/tilteddelta/)
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