Job Description
About Us
We are a fast-growing SaaS startup dedicated to delivering smooth and reliable customer experiences through our software solutions. As our team continues to grow, we are looking for motivated individuals who are excited to begin their journey in customer support.
Role Overview
As a Customer Support Executive, you will serve as the primary point of contact for customers, helping them resolve queries through email and live chat. This opportunity is well-suited for freshers who want to gain practical experience in customer service while working in a dynamic and supportive environment.
Key Responsibilities
Respond to customer queries via email and live chat in a timely and professional manner Provide accurate information and ensure a positive customer experience Work closely with the support team to meet performance and service goals Quickly learn and adapt to company processes, tools, and customer requirements
What We’re Looking For
Strong written English skills with professional communication abilities Eagerness to learn and build a career in customer support Availability to work remote night shifts on a part-time basis Positive attitude, problem-solving approach, and strong teamwork skills
What We Offer
Fully remote and part-time work opportunity Comprehensive training and ongoing support to help you succeed Exposure to the SaaS industry along with opportunities for professional growth within a startup environment.
If you are passionate about helping customers and looking to start your career in customer support, we would love to hear from you!