Job Description
Key Responsibility:
• Support clients on phone, email or remote support tools in using and deriving maximum value from the application
• Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
• Proactively build strong customer relationships
• Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
• Solutionize either through configurations or workarounds to address client specific requirements • Develop competence in the use of all the information systems used in implementation of the application
• Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process Tools experience if any: • Experience in GreytHR & Zendesk
Qualification and Experience:
• Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients
• Excellent client handling skills
• Domain knowledge in Indian Payroll is mandatory
• Thorough knowledge of Indian Payroll statutory compliance will be an advantage
• Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
• Excellent verbal and written English communication skills
• Excellent skills on effective telephone and email communication
• Apart from English, familiarity in either Hindi, & other language‘s would be added advantages
High degree of patience Benefits:
• Excellent Opportunity to be involved in high impact work and progressive learning environment. • Great team members & energy filled work environment.
• Competitive salary. External Skills And Expertise
• Indian Payroll Knowledge
• Good Written & Verbal Communication
• Experience into Customer Support