Plant Support Engineer

Job Description

Role: Plant Support / Application Support Engineer_ Hyderabad Location

Location : Hyderabad

Job Description:

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• Handling escalated calls and critical tasks like Backup & restore and maintain the log book of every incident
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• Perform SOP based activities including App support, User and Access Management, Backup and Restoration, Date and Time Check, Windows Controller Checks, Pre-emptive Maintenance Checks etc.
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• Handle escalated plant support issues.
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• Coordinate plant IT projects and initiatives.
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• Conduct regular inspections of plant IT facilities.
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• Having prior experience in pharma application
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• Develop and update plant support documentation.
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• Exp into GxP
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• OS Installation.
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• OS Trouble shooting, Hardware Trouble shooting.
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• User accounts creation, maintance and password recovery.
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• Maintain Network and trouble shooting.
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• Sharing and security.
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• Remote Assistance & Remote Desktop.
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• Adding System into Domain.
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• User id creation ,modification ,disable as per 21CFR in different applications like Zenon , Visual .
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• Installing , Configuring ,Troubleshooting the printer in Zenon,Visual and other applications.
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• Having experience the take backups in Zenon ,Visual, simatic wincc runtime , kilian HMI, Hata indusoft ,Ecostructure ,Lin mot talk.
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• Configuring the outlook and troubleshooting outlook related issues.
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• Troubleshooting the communication related issues in Production & Packing equipment’s.
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• Having experience on Sato and tsc printer installation in network local level and trouble shooting.
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• User id creation ,modification ,disable processes as per 21CFR which are used in packing like pharma pack,Jekson ,SPAN,Retrack communication & BPO application.
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• Taking the manual backup and Restore & Review the data as per periodic schedule and Adhoc.
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• Supporting and coordinating with vendors to resolve the issues in applications.
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