Professional Services Engineer - Storage Administrator

Job Description

Job Summary

We are seeking an Entry-Level NetApp Storage Administrator with 2–3 years of hands-on experience in NetApp ONTAP administration, troubleshooting, and storage management. The ideal candidate should be available for immediate joining and possess strong technical, communication, and customer-facing skills.

Key Responsibilities

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• Deploy, administer, and support NetApp Storage environments (ONTAP/CDOT)
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• Monitor, troubleshoot, and resolve storage performance and availability issues
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• Perform firmware and operating system upgrades on storage infrastructure
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• Manage storage provisioning, snapshots, cloning, deduplication, replication, and disaster recovery activities
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• Configure and support SnapMirror, IntelliSnap, controller failover, and backup integrations
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• Utilize NetApp management tools including OnCommand Unified Manager, Performance Manager, and Insight
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• Support storage protocols including CIFS, NFS, iSCSI, and Fibre Channel environments
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• Participate in incident, problem, change, and configuration management processes following ITIL practices
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• Assist with DR planning, DR testing, backup validation, and recovery procedures
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• Collaborate with compute, virtualization, networking, and application teams to resolve infrastructure issues
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• Maintain operational documentation and provide timely customer communication.
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Required Skills & Experience

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• 2–3 years of experience in NetApp Storage Administration and Support.
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• Strong knowledge of NetApp ONTAP/CDOT environments.
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• Experience with storage technologies including Snapshots, SnapMirror, Cloning, Deduplication, and Replication.
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• Understanding of storage protocols: CIFS, NFS, iSCSI, and Fibre Channel.
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• Knowledge of VMware vSphere, Microsoft Windows Server environments, and networking fundamentals.
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• Experience in Linux System Administration.
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• Familiarity with SAN, WAN, backup, monitoring, and disaster recovery platforms.
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• Understanding of security hardening, performance tuning, and infrastructure best practices.
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• Exposure to managed services and outsourced support environments.
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• Excellent verbal and written communication skills.
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• Strong stakeholder management and customer service orientation.
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Preferred Qualifications

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• ITIL Foundation Certification.
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• Experience supporting 24x7 enterprise production environments.
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• Knowledge of Cisco networking and virtualization technologies.
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Work Schedule

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• 24x7x365 support environment.
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• Two weekly off days, which maybe:
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• Two mid-week days or One weekday and one weekend day.
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• Hybrid work model with mandatory office presence three days per week in Bangalore.
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Preferred Candidate Profile

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• Immediate joiner or candidates with short notice periods.
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• Bangalore-based candidates preferred.
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• Positive, proactive, flexible, and team-oriented professional with a strong learning mindset.
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