QE Lead

What Youll Be Doing (position summary):

The QE Solution Lead is accountable for leading the quality engineering solutions team. This role ensures the delivery of high-quality solutions by developing tools and solutions that will be used by the QA team for executing comprehensive test strategies, plans, and automation scripts, while driving continuous improvement in QA/QE processes and standards. The incumbent plays a key role in technical evaluation, solution design feedback, and implementation of emerging automation and AI-based testing approaches to expedite delivery, improve quality, and reduce costs. At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities): Operational Excellence:

• Develop and manage quality engineering tools and solutions. Examples include tools the QA teams can use to expedite testing, dashboards to report stats and metrics, AI based solutions for work efficiency, etc.
• May be involved in direct project delivery on strategic projects involved in team transformation. Develop, publish, manage, and execute test strategies, test plans, test cases, traceability matrices, automation scripts, status reports, defect logs, and exit reports.
• Identify and obtain required test data and test environments to support testing activities.
• Develop, publish, and execute testing estimates and manage financials related to testing.

Project & Team Leadership:

• If involved in a project, manage and lead the testing activities for a workstream, program, or multiple projects/initiatives.
• Lead a team of quality engineers working on solutions, including capacity management, performance management, productivity, quality assurance, and compliance with project requirements.
• Ensure adherence to QA/QE standards and drive the implementation of new standards.

Continuous Improvement:

• Recognize and identify areas for improvement in policies, processes, procedures, and tools/methodologies; implement continuous improvements.
• Track and report QA/QE metrics and KPIs such as velocity and defect slippage.
• Identify, manage, and remediate noncompliance items and deviations.

Technical Evaluation & Quality Engineering:

• Provide input, feedback, and challenge technical designs, assess impacts to testing based on technical details, and develop QA automation solutions.
• Identify and implement automation, AI, or emerging solutions to expedite testing, improve quality, and reduce costs.

Quality Assurance:

• Apply extensive knowledge of software quality assurance activities, tasks, tools, and techniques to evaluate new or enhanced systems and software tools for adherence to functionality and quality requirements.

Quality Management & Problem Solving:

• Utilize quality management methods, tools, and techniques to create and support an environment that meets organizational needs.
• Apply problem-solving approaches, tools, and techniques to recognize, anticipate, and resolve organizational, operational, or process problems.

People Management:

• Set appropriate context when assigning work to ensure that individuals roles support the achievement of the business units priorities and CIBCs overall goals.
• Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.
• Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business priorities.
• Create a positive work environment and act as an effective role model by championing CIBCs mission, vision, and values.
• Ensure compliance with policies, standards, guidelines, and controls by applying the policies and controls fairly and consistently so employees understand what to expect.
• Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.

CROSS-FUNCTIONAL RELATIONSHIPS:

• Collaborates with peers, project managers, developers, and business analysts both inside and outside the work unit to identify, discuss, and resolve issues related to testing and quality engineering.
• Interacts regularly with development teams, product owners, and external vendors to establish and monitor service level agreements, define service requirements, and ensure the delivery of quality solutions.
• Works closely with stakeholders to communicate status, metrics, and remediation plans for noncompliance and deviations.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.
• As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.

AUTHORITIES/DECISION RIGHTS:

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
• As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions, and take disciplinary measures up to and including termination.

JOB DIMENSIONS:

• Responsible for managing QE solutions and testing activities across multiple projects, programs, or workstreams within the organization.
• Directly manages a team of quality engineers, overseeing their capacity, performance, and development.
• Accountable for the delivery of testing outcomes impacting the quality and timeliness of project deliverables.
• Provides advisory and support services for the adoption of automation and AI-based testing solutions across the unit.

Experience: Who You Are (skills/qualifications):

Bachelors degree in computer science, Engineering, Information Technology, or a related field.

• 7+ years of industry and job experience in software quality engineering, quality assurance, and test management. 2-3 years of managerial experience.
• Extensive experience in evaluating systems, software packages, and tools for functionality and quality requirements.
• Strong understanding of quality management methods, tools, and techniques.

Must Have Skills:

• Experience in multiple automation testing frameworks (e.g. Robot Framework, Appium, Selenium, Cyress, Playwright)
• Experience in API testing frameworks (e.g. Postman, SoapUI, Parasoft, RestAPI)
• Experience in mocking server responses and stubbing data for testing
• Experience in code level testing (e.g. QUnit, JUnit, Jasmine, Chai, etc.)
• Experienced with TDD testing methodology
• Experienced with BDD and assertion testing syntax
• Experience working as a developer (e.g. front-end web development, native app development, server-side development) and code level test coverage
• GitHub CoPilot or other Gen AI-based tools
• Strong understanding of how to execute test frameworks in command line as well as integrating with a CI/CD pipeline
• Proficient with Jira, Confluence, and/or other similar Agile, development, and QA tools
• Excellent verbal and written communication skills
• Strong problem-solving capabilities and ability to implement continuous improvements
• Ability to lead teams, manage performance, and drive quality outcomes