Quality Assurance Manager

We’re Hiring || Manager – Quality || International E-Commerce Process (North America)

• Location: Jaipur
• Working Days: 5 Days a Week
• Shift: Rotational

Key Responsibilities:

• Lead the Quality function for the International E-Commerce vertical
• Drive quality frameworks, audits, calibrations, and governance
• Analyze performance data to identify improvement areas and implement action plans
• Partner with Operations & Training teams to improve CSAT, FCR, and KPIs
• Conduct RCA (Root Cause Analysis) and implement corrective/preventive measures
• Mentor and develop the Quality team to achieve business goals
• Ensure compliance with client and organizational standards

Desired Candidate Profile:

• Proven experience in Quality leadership role in International BPO/E-Commerce process
• Strong understanding of Quality tools, Six Sigma methodologies (preferred)
• Excellent stakeholder management and client communication skills
• Strong analytical and data interpretation skills
• Experience managing North America clients/processes preferred
• Ability to work in North America shifts