Job Description
Jio Is inviting applications for the role Resident Engineer Service Assurance SBI
Requirement
- Education: BE/BTech/Diploma
- Experience: 5-7 years
Job Description
- Work with various internal stake holders and get the SRs resolved on priority.
- FLT with the customer branch end stake holders
- Coordinate with internal teams ESOC, ENOC, Field , NHQ teams for faster resolution of fault
- Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime
- Interact with customer IT/SPOC for all service related issues/,delivery
- Monitor DC/DR link and escalate internally for quick restoration
- Handle customer escalation and feedback effectively in time bound manner
- Release the tracker on fault management to customer as well as internal stake holder
- Work on SLA bound and get the monthly or Quarterly reports
- Link monitoring and FT life cycle management on various scenarios.
Skill Set:
- Customer Focused
- Good Management Quality
- People Management
- Good Oral and Written Communication
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