SAP BASIS with IN or SR

IMMEDIATE JOINERS Job location – Bangalore / Pune Candidates should be flexible for 24/7 rotation shifts – this is mandatory. 4 days work from Office - – this is mandatory.1 day WFH 9 hour shift Support Project - – this is mandatory. 1-SAP Basis - Service Request Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance, etc Willing to work in SAP Basis support and projects. Able to handle P1 and P2s on BASIS end Should experience in Database Administration - Hana and sybase Experience in System Upgrade, Add-On Installation and handling the SSL certificates Experience in analyzing and performing technical activities like System Refresh, client copies, parameter changes, Job management, RFCs, SICF, etc Experience in handling the Managed Service Delivery model Managing the operations and 24/7 delivery unit Understanding and working experience in SLA/KPI tracking Working experience in a global team with 24/7 support De-escalation experience on IT incidents and requests Management of multiple activities requiring cross team coordination Prior working experience in ECS will be added advantage

2-SAP Basis - Zero Outage Room

Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications. Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance tunning, etc Willing to work in SAP Basis support and projects Able to handle P1 and P2s on BASIS end Root Cause Analysis & Incident Resolution Beyond RCAs, you will ensure agreed deliverables e.g. improvement action items are delivered in time and reoccurring problem patterns are identified and addressed in projects Identify & drive initiatives to increase quality of cloud operations, reduce outages, improve efficiency and collaboration Working experience in a global team with 24/7 support De-escalation experience on IT incidents and requests Management of multiple activities requiring cross team coordination Prior working experience in ECS will be added advantage

3-SAP Basis - Shift Lead

Good written and verbal communication Management of multiple activities requiring cross team coordination Understanding and working experience in SLA/KPI tracking Prior working experience in ECS will be added advantage

Monitor Queue Assign new tickets Reassign ticket that are coming back Getting updates on tickets that have no updates for long time Check on tickets that are long in customer action

Monitor Service Execution Check if tickets gets processed in time according start date / scheduled date Handover to other shifts

EIS reaction Check on escalated tickets (Escalation Intake Team) -> look for right resource Solve escalation

MIM reaction Join Bridgecall and/ or identify technical experts Check Dashboard Assure quality in ticket processing (time recording, communication, preparation, …)