Job Description
RESPONSIBILITIES&DUTIES
•Engagewithassignedleadsandpromptly initiatecontact throughthe autodialersystem. •Qualify leads by assessing their interest, needs, and eligibility for upGrad'sprogramsforGermanyandItalypublicuniversities. •Buildrapport,credibilityandestablishtrustwithleadsthrougheffective communicationandactivelistening. •ScheduleVideoCounselling(VC)sessionswithAdmissionCounsellors forqualifiedleads. •Coordinate schedules and ensure smooth communication between leadsandAdmissionCounsellorstofacilitatetheenrollmentprocess.
•Maintainaccuraterecordsof leadinteractionsandfollow-upactivitiesin theCRMsystem.
BASICELIGIBILITYCRITERIA
•Minimumof 2 years of Edtech-sales experience (StudyAbroad is plus),withat least1yearspent inasinglecompany.
•MinGraduationisrequired.
•Previousexperienceworkinga6-dayworkweek. •Currentlyworkinginthecapacityofanindividualcontributor. •Proventrackrecordofmeetingtargetsintheexistingcompany. SKILLS •Excellent verbal communicationskillswithanemphasisonfluency in theEnglishlanguage. •Ability to listen effectively, build trust with potential learners, and approachsituationswithpatienceandempathy. •Ability topersuade learners towardsattending theVideoCounselling (VC)sessiontoultimatelyinfluencetheirenrollmentdecisions. •Basic proficiency in MS Office Suite & CRMmanagement for administrativetasksandreportingrequirements