Job Description
Zywave is hiring a Senior Revenue Operations Analyst to drive reporting, dashboards, and data-driven insights for our Sales and Client Success teams. You'll own key metrics reporting, partner with U.S.-based stakeholders, and turn business questions into trusted dashboards and analysis.
What you'll do:
- Build and maintain dashboards for pipeline, bookings, forecast, win rate, renewals, and churn
- Create and optimize Salesforce reports, dashboards, and CRM-based views
- Use Snowflake/SQL to pull, transform, and validate sales and CS data
- Analyze SaaS metrics to uncover root causes behind missed bookings, pipeline gaps, and churn
- Build reporting assets in Tableau, Power BI, Sigma, Looker, or similar BI tools
- Leverage AI tools to speed up analysis, documentation, and stakeholder support
What you bring:
- 5+ years in Revenue Operations, Sales Operations, GTM Analytics, or SaaS Analytics
- Strong grasp of B2B SaaS metrics (pipeline, bookings, forecast, churn, retention, expansion)
- Hands-on Salesforce reporting/dashboard experience
- Strong SQL/Snowflake and BI tool experience
- Excellent communication, QA, and troubleshooting skills
- Ability to work U.S. business hours
Nice to have:
- Experience in insurtech, fintech, HR tech, or similar B2B SaaS
- Familiarity with tools like Clari, Gong, Outreach, Gainsight, or CPQ platforms
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