Job Description
Job Title: Service & Configuration Lead
Location: Bangalore
Experience: 4+ Years
Joining: Immediate joiners only
Employment type : Full time
Overview
We are looking for a Service & Configuration Lead to own Service Asset and Configuration Management (SACM) for Planet’s production estate – the service catalogue, the configuration management databases (CMDBs) and the end-to-end map of how Planet’s systems connect. You will drive the service catalogue, keep configuration data accurate and current – application owners, dependencies and the attributes teams rely on – and build the single, trusted view of the estate that underpins incident, change, capacity and audit decisions. Planet runs multiple CMDB platforms, so this is a cross-platform role focused on data quality, integration and governance rather than any single tool.
Job Description
Own the SACM practice end-to-end: service catalogue, configuration data model, CI lifecycle, baselines and audit trail.
• Own and drive the service catalogue – define and maintain services, service owners and relationships, and keep it the authoritative reference for the organization.
• Keep the CMDB(s) accurate and current: application and service owners, configuration attributes, lifecycle status and the information incident, change and capacity teams depend on.
• Build and maintain the map of Planet’s systems and services – how they interact and depend on each other across the estate – to drive impact analysis, resilience and service mapping for critical customer journeys.
• Govern configuration data across Planet’s multiple CMDB platforms (e.g. Device42, ServiceNow, Jira and others in use), driving consistency, integration and reconciliation between them.
• Define and police configuration data-quality KPIs; make configuration data the trusted single source for operational decisions.
• Drive automated discovery and reconciliation to maintain coverage and accuracy at scale.
• Support regulatory, resilience and audit requirements with reliable configuration and service evidence.
• Partner with the Observability & Tooling team and application owners on integrations and automation of configuration processes.
Required Skills
• 4+ years in Service Asset & Configuration Management (SACM), CMDB or service catalogue management in a complex technology estate.
• Hands-on CMDB experience across one or more platforms (e.g. Device42, ServiceNow, iTop or similar) – comfortable spanning multiple tools rather than tied to one.
• Experience building and maintaining a service catalogue and service/dependency maps of a technology estate.
• Strong data-quality discipline and experience with automated discovery and reconciliation.
• A track record of establishing application/service ownership and keeping configuration data current across many teams.
• Understanding of how configuration and service data underpin incident impact analysis, change risk, capacity and audit.
• ITIL certification preferred (service configuration / SACM).
• Awareness of payments compliance (PCI DSS, PSD2) and how accurate configuration and asset data supports audit and scoping – an advantage.