Job Description
• Engages in Customer Escalations
• Ensures achievement of all system, team and individual Customer Service goals and standards
• Manages Key performance indicators
• Responsible for administrative aspects including reporting
- Superior communication (oral, written), presentation, and interpersonal skills
• Ability to plan, prioritize, organize and communicate/sell effectively
• Proficiency in Work-force management applications, Quality tools and technologies
• Experienced in goal setting (defining and prioritizing specific, driving objectives)
•Responsible for Process level compliance on various standards.
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