Job Description
Greetings !!
One of our client TOP MNC looking for Servicenow CMDB & ITOM
Role: Service Now ITOM, CMDB
Experience: 8+ & 12+ Years
Location: Bangalore, Noida, Gurgaon, Pune, Mumbai, Hyderabad - Hybrid 3 days in a Week WFO
Immediate Joiners Only
Excellent Communication Skills
Note: We only need candidates who can attend the F2F discussion at any of our client locations.
JD:
• Lead the CMDB upliftment programme — owning CI class model design, CI relationship mapping, and the end-to-end population strategy across domains
• Design and implement manual CSV import process for Digital application CIs — defining import templates, field mapping and Transform Map configuration
• Configure and validate Service Graph Connectors: — ensuring accurate CI discovery and store hierarchy population
• Design the store hierarchy and validate API integration for Asset reference data
• Define CMDB data quality rules — master join key, duplicate CI prevention, device retirement process, firmware/OS currency — and implement enforcement via Transform Map validation
• Establish CMDB completeness reporting using Platform Analytics and define completeness KPIs
Skills & Experience Required
• 6–9 years of ServiceNow experience with at least 3 years focused on ITOM, CMDB and Service Asset & Configuration Management (SACM)
• Proven hands-on experience with ServiceNow Discovery, Service Mapping and CMDB 360 (multisource)
• Experience configuring Service Graph Connectors
• Strong understanding of CMDB CI class model, CI relationships and the Common Service Data Model (CSDM)
• Experience with Hardware Asset Management (HAMPRO) or IT Asset Management (ITAM) in ServiceNow
• Proficient in ServiceNow Transform Maps, Import Sets and data normalisation techniques
• ServiceNow Flow Designer and scripting (JavaScript / Glide API) for workflow automation
• Experience leading a team of 2–4 developers and providing technical mentorship
• Ability to produce clear technical documentation for Confluence
Desirable
• ServiceNow Certified Implementation Specialist — ITOM or ITSM
• Experience with integrations of CMDB with 3 rd party systems such as MDM Platforms, End Point Management, Network device management, etc
• Experience with ITOM AIOps Professional or Event Management implementation
• Understanding of HAMPRO integration with Event Management for incident enrichment
• Knowledge of ITIL v4 — particularly Service Asset & Configuration Management practices