Job Description
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Experience Range: 8 – 12 Yrs
Location : Pune
What we are looking for
Must Have
- Deep Understanding of ServiceNow ITOM Suite
- Hands-on BA experience with Discovery, Service Mapping, Event Management (ITOM Health), and CMDB data models. Able to translate business outcomes into ITOM capabilities, patterns, and KPIs.
- Requirements & Process Engineering
- Strong skills in eliciting, documenting, and prioritizing requirements (BRDs/FRDs/Use Cases/User Stories), defining To-Be processes, and maintaining traceability through delivery.
- CMDB Governance & Data Quality
- Experience defining CSDM-aligned data models, CI classes/attributes, relationship mapping, data quality rules, reconciliation, and CMDB health dashboards.
- Event & Alert Operations Design
- Ability to design event intake models, correlation rules, deduplication policies, noisy alert reduction, and operational dashboards for NOC/SRE stakeholders.
- Stakeholder & Change Management
- Skilled in stakeholder analysis, RACI, workshops, UAT facilitation, adoption playbooks, and defining operational readiness criteria and training collateral.
Minimum Qualification:
- 15 years of full-time education
Virtual Interview on 25th Sep 2026 (Friday)
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Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication . For any such request you may write to careers.tcs.com.