SME/Process Associate - ATPCO Fare filing

Job Description

Job Title: ATPCO Fare Filing Agent / SME

Experience

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• Agent: 1 to 3 Years
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• SME: 3+ Years
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Role Summary

Looking for professionals with hands-on experience in ATPCO Fare Filing, airline pricing, fare rules, and fare distribution. The candidate should have working knowledge of airline reservations, ticketing, and GDS platforms.

Key Responsibilities

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• Create, update, and maintain fares in ATPCO.
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• Manage Published and Private Fare filings.
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• Interpret and maintain fare rules, tariffs, routing, and fare basis codes.
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• Validate fare accuracy and resolve fare discrepancies.
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• Support pricing, ticketing, refund, and reissue-related queries.
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• Ensure fare distribution across GDS platforms and booking channels.
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• Conduct quality checks and maintain compliance with airline policies.
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Required Skills

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• Strong knowledge of:
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• ATPCO Fare Filing
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• Fare Rules & Tariffs
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• Fare Basis Codes
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• Airline Pricing & Ticketing
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• Refunds, Reissues & Exchanges
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• PNR and Reservations
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• Booking Classes & Inventory
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• Experience with GDS:
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• Amadeus
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• Sabre
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• Galileo / Worldspan
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SME Responsibilities (Additional)

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• Handle process escalations.
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• Provide training and mentoring to team members.
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• Perform quality audits and reviews.
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• Support process improvements and stakeholder communication.
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Preferred Background

Experience in:

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• Airlines
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• Travel Technology
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• OTA (Online Travel Agencies)
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• Revenue Management
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• Fare Filing Operations
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