Job Description
About the company
Extramarks is a K-12 digital learning solution provider, offering best of pedagogy and technology to create a child-centric, teaching-learning environment - in school and at home. Keeping pace with today’s globalization and technological innovation in education – Extramarks empowers young learnersto have anytime-anywhere access to quality learning. In a span of over a decade, Extramarks has become popular amongst schools and students. More than 9000 schools benefit from Extramarks across India and Singapore, South Africa, Zimbabwe and Indonesia.
Role - Training Manager
Location - Ranchi, Mysore, Chandigarh
Key Responsibilities:
1. Customer Onboarding & Adoption – Ensure smooth onboarding of schools, driving early engagement with company products
2. Customer Engagement Strategy – Design and execute engagement programs to enhance teacher usage and satisfaction.
3. CSAT & Feedback Management – Measure, analyze, and improve CSAT by addressing pain points and optimizing user experience.
4. Proactive Customer Support – Identify adoption challenges and provide proactive solutions to improve product usage.
5. Data-Driven Adoption Growth – Track usage patterns, identify low-adoption schools, and implement targeted intervention plans.
6. Customer Advocacy & Retention – Build strong relationships with key stakeholders (principals, teachers) to drive long-term retention.
7. Collaboration with Internal Teams – Work with Sales, Product, and Training teams to align customer success strategies with business goals.
8. Process Optimization & Best Practices – Develop frameworks for ongoing adoption, engagement, and escalation management.
Skills Required:
1. Strong communication and presentation skills influence stakeholders and drive customer succes
2. Proficiency in data analysis and reporting to analyze user trends and CSAT metrics to optimize customer success efforts.
3. Use problem-solving skills and make informed decisions to address challenges, improve product usage, and enhance customer satisfaction and adoption.
4. Team management and collaboration skills to lead and work effectively with cross functional team
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