Job Description
Virtual Drive for Customer Support Executive (Voice) for HCLTECH
HCL Tech Hiring for US/UK Voice Process 26 Sept 2026
Virtual Drive Timing- 11:00 AM-12:30 PM
26-Sept-26 (Saturday)
Join: https://teams.microsoft.com/meet/479591562317911?p=i5vhu4NAeXOB3HDXve
Meeting ID: 479 591 562 317 911
Passcode: bX2qy9U3
Designation: Customer Care Representative-Freshers
Any Grad/UG can apply (No Regular Students / No Law Graduate)
BE B.tech, MTech, BCA and MCA is not eligible.
Work Location: Noida
Two Way Cabs Available
Special Note:
- The candidate will be available to join the interview only until 12:30 PM today.
- We are considering only candidates from the Delhi NCR location.
Job Description - Customer Service Executive - Fresher
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.
Work Experience & Qualification criteria:
- Excellent communication skills - both verbal and written - with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in US/UK Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers